SHIPPING Policy
We work tirelessly to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide; however, the actual shipping costs may differ. If the difference is greater than 15 percent, we will call and/or email you for approval before processing your order.
Shipping Addresses
To keep shipping costs as low as possible and provide you with the best possible service, here are some tips when checking out online:
- Make sure your shipping address is correct.
- If the package is going to a business address (any place other than a residence), then the name of the business must be listed so the carrier will know which business the product is delivering to.
- PO Boxes may not be listed as the shipping address.
- Freight carriers will not deliver to a PO Box.
- Businesses operated out of a residence will be considered a residential address and may incur additional charges for delivery. If there are additional charges, we will notify you before processing your order.
Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.
Multiple Items
We will ship your order as items become available, so it's possible you will receive multiple shipments. Your full shipping charge will only be billed on the first shipment, so you will not see shipping charges on subsequent shipment notifications.
Shipping Partners
All New Equipment will ship via. Private Freight Carrier with FREE SHIPPING and will not incur any shipping costs.
Expedited Shipping Options
In rare occasions we may be able to provide an Expedited Shipping Option for an additional cost, but please call us prior to placing an order so we can determine if this option is available, and what the Expedited Shipping Cost will be.
Delivery Options
Our system automatically determines whether your address is zoned as a commercial or non-commercial (residential) area.
Non-commercial Address: A non-commercial address is any house, apartment, or other living space, even if you operate a business from such an address. Schools and churches are considered non-commercial by shipping companies. All non-commercial addresses may incur shipping surcharges, so please contact us prior to completing your order if your address meets this criteria.
Commercial Addresses: All commercial addresses are defined as a commercial address that is open during normal business hours (9 a.m. to 5 p.m.). If your item(s) are shipping via private freight carrier, it will always be a Side-Walk Drop and you will be responsible for unpacking and moving your items inside the commercial address.
Free Shipping
We offer FREE SHIPPING on hundreds of pieces of restaurant equipment and kitchen supplies. These aren't limited-time deals, they're part of our commitment to provide our customers with the best value on the quality items every commercial kitchen needs. When a customer is making the significant purchases often required in foodservice, this benefit can quickly add up to hundreds or even thousands of dollars in savings on every order. Products that qualify for FREE SHIPPING will display a "Free Shipping" indicator on our product pages.
FREE SHIPPING will only be valid on orders shipping to the 48 contiguous United States. Customers shipping items to Alaska, Hawaii, Puerto Rico, or any island off the coast will need to contact our customer service team to obtain a shipping quote before their order can be processed.
FREE SHIPPING does not include upgraded services like expedited shipping, inside delivery, white glove delivery, or set-up. Remote or hard-to-reach locations may incur additional fees. Customers will be contacted first if these fees need to be collected. By working with our distributors and partners, including private freight carriers, we're able to secure very competitive rates that allow us to offer FREE SHIPPING on most of the items we sell.
Freight Receiving Procedures
Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives.
Inspecting Your Freight Delivery
Before the delivery driver leaves your business, do the following. (Remember, once the driver leaves, you become responsible for reporting any damage).
Verify the items being delivered are what you ordered. Unpack everything but be sure to keep all original packaging materials. Do not throw out pallets or boxes until you are certain you are satisfied with each product.
The customer is responsible for looking over the shipment for any indication that something could be damaged or missing. Is the shrink-wrap intact? If not, it should be noted on the delivery receipt. Additionally, the number of cartons shown on the Bill of Lading should be compared to how many cartons are present.
The customer is also responsible for looking at each carton they are receiving for dirty boxes, dents, dings, creases, holes, punctures, and/or broken pallets. If they see any of these signs, the customer should note it on the delivery receipt and request the driver open the box. If the driver refuses, the customer can either call our Customer Care Center or refuse the box and note it on the delivery receipt.
Inspect the entire piece of equipment — top to bottom. You are looking for visible and/or concealed damage, so look over everything thoroughly. “Concealed Damage” MUST be reported and an inspection MUST be requested within 3 business days.
While the driver is present, make note of all damage that you see. Take pictures if you can. Check the products as they are being delivered and note any potential damage on the delivery receipt/Bill of Lading.
PLEASE NOTE: Once the driver leaves, the customer is responsible for any damaged or missing items if it has not been notated on the signed receipt.
If freight damage does occur, we are here to help! Please call us at (347) 543-2589 Monday through Friday from 8 a.m. — 8 p.m. EST. Please have your order number, shipping information, and any available tracking numbers ready so we can quickly and accurately assist in the process.
Liftgate Service
Since items shipped via freight carrier are typically bulky and heavy, a liftgate will almost always be used by our Private Freight Carrier when delivering. A liftgate safely unloads items over 75 pounds from the truck down to ground level. Once the item is on the ground, it is your responsibility to move the product inside. ALL DELIVERIES ARE A SIDEWALK DROP!
The driver will NOT be able to assist in unpacking or moving your shipment. It is solely your responsibility to promptly and safely unpack your shipment and move all items inside.
International Shipping
Most items ship internationally via freight carrier. We cannot ship freight outside of the United States directly; however, we can ship to an international freight forwarder location in the United States for international freight deliveries.
You are responsible for finding and hiring your own freight forwarder.
Once your shipment is delivered to your forwarder, they are responsible for delivery beyond this point.
It is your responsibility to make delivery and payment arrangements with the freight forwarder.