RETURN/REFUND and ORDER CANCELLATION Policy
Standard Returns
Regularly stocked items may be returned by contacting our Customer Care Team within 30 days of the invoice date. A representative will create a RETURN AUTHORIZATION and give you further instructions for completing the return process. While each Standard Return will NOT be subjected to a re-stocking fee, the customer will be responsible for securing a shipping agent to return the merchandise, plus any and all shipping fees incurred for return shipping. To start the return process, please call us at (347) 543-2589 during normal business hours.
PLEASE NOTE: All returned items must be new, unused, and in the original packaging.
Final Sale & Non-Returnable Items
From time to time, we may source equipment or supplies for our customers on a case-by-case basis. Within these kinds of transactions, it is important to note that these will be considered “Final Sale” or “Non-Returnable Items”, if they include any of the following:
- Used equipment and supplies.
- Special order items (these are marked on all of our invoices).
- Closeout items.
- Perishable and consumable items including food, and disposable items like lids, plates, and cups.
- Items shipped to U.S. territories and areas outside the United States.
- Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all other U.S. territories.
Defective Merchandise
If you receive a defective item, we will work directly with you to file a warranty claim with the Manufacturer. For more information on warranties and this process, please call (347) 543-2589 during normal business hours.
Missing or Damaged Items
Claims of items missing from a shipment or damaged in transit must be reported within three business days of receipt of the merchandise. Anytime you receive items, please take the time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.
Order Cancellation
Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process.
Received Order: If you have already received your purchased item(s), you will have to contact our customer care team to start a return. You will be provided a return authorization number and instructions to ship your items back.